FAQs

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	Application Tracker

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All about getting your Gap Year cashplus prepaid MasterCard®

When will my Gap Year cashplus card arrive after applying online?

You will normally receive your personalised Gap Year cashplus card within 7 to 10 days of paying for your card. Your PIN will arrive separately.

If you don't choose to pay by debit card, before your card arrives we will send you a letter containing a bar code. You will need to take this to any Post Office® branch in the UK where you can pay by cash or debit card.

How do I check the status of my application?

Check the status of your application at any time, click here and enter the application reference number you received in your confirmation email, then follow the onscreen instructions.

What is a bar code letter?

Following your application, and if you chose to pay at a UK Post Office® branch, we will send you a letter containing a unique bar code. We use this bar code to identify your application so that you can pay for your card. Once this initial payment has been received you are on your way to getting your Gap Year cashplus prepaid MasterCard.

What do I have to do once I receive my bar code letter?

Once you have received your bar code letter, you simply have to take it to your nearest UK Post Office® branch and pay your fees. You can pay this by cash or debit card.

How do I get a replacement bar code letter?

Simply click here and enter the application reference number you received in your confirmation email, and then follow the onscreen instructions. If you are unable to find your application reference number please email your full name, address and postcode to apply@membersaccounts.com. We will send you a new bar code letter in just a few days.

Can I use my Gap Year cashplus card straight away?

Yes, but you will need to activate it first (see the question below). Once your card is activated and your account has been topped up with money you can use it to pay for whatever you want, wherever you see the MasterCard acceptance mark.

How do I activate my Gap Year cashplus card?

Simply go to the Member's Area and activate your card. Alternatively you can call the Customer Services team on 0871 277 5599 (calls will be charged at 10p per minute from BT landlines and may be recorded. Other operator's charges may apply).

How do I top-up my account?

There are five easy ways to top-up your account. Your bank can do it at regular intervals using a standing order. Your employer can pay your wages directly into your Gap Year cashplus account. Alternatively you can go to any Post Office® branch in the UK, an e-pay outlet or at cashplus retail outlets. You can top-up your account between £10 and £5000 per day. Top-ups at the UK Post Office® are limited to £999 per transaction. Top-ups at e-pay outlets are limited to £150, in £10 multiples. The e-pay outlet will charge you £2 for each top-up.

Click here for more information about topping up your account >>

If I don't want to receive text updates after topping up my account at the Post Office®, what should I do?

Please contact our Customer Services team on 0871 277 5599* and give them your mobile phone number and Gap Year cashplus card numbers. They will ensure you do not receive the updates when you top-up your account in the future.

*Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions.