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FAQsKeeping your Gap Year cashplus prepaid MasterCardŽ safe We do everything we can to safeguard your money. You need to treat your Gap Year cashplus card with care too. Here you can find out all you need to know about Gap Year cashplus security and what to do if your card is lost or stolen. What happens if my Gap Year cashplus card is lost or stolen? If you lose your Gap Year cashplus card or it is stolen, call our Customer Services team immediately at 0871 277 5599 (calls will be charged at 10p per minute from BT landlines and may be recorded. Other operator's charges may apply). If you are abroad call +44 871 277 5599 or ask a friend or family member at home to contact us on your behalf. By following the procedures outlined in the terms and conditions any unauthorised charges on your account will be refunded after you receive a replacement card. You may be required to help us, our agents or the police, if your card is lost or stolen or we suspect that the card is being misused. See Terms and Conditions for full details. Can I create my own PIN? Yes. When you receive your Gap Year cashplus card you will also be sent an assigned PIN. You can change your PIN at selected ATMs that display the MasterCard acceptance mark. What happens if I forget my password or PIN? Just give our Customer Services team a call on 0871 277 5599* and we will assist you in creating a new password to access your account information online. If you have forgotten your PIN, we will arrange to send you a reminder by post (please see Terms and Conditions for full details). What happens if a transaction that is not mine appears on my account? If you believe that any of the transactions on your account are unauthorised or you believe a transaction has been incorrectly posted to your account, you may claim a refund of the applicable amount by phoning our Customer Services team on 0871 277 5599* or by writing to us within 14 days of the date of the relevant transaction. If our investigations uncover that the disputed transaction was genuine and authorised by you or an additional cardholder, you may be charged an investigation fee. See Terms and Conditions for full details. *Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions |
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The Gap Year prepaid MasterCard is issued by Broadcastle Bank Ltd (BBL) or APS Financial Ltd (AFL) pursuant to license by MasterCard International Incorporated. BBL and AFL are authorised and regulated by the Financial Services Authority. (www.fsa.gov.uk/register). Registered in England no. 0542018 and 06029941 respectively.
Your card will be serviced by Advanced Payment Solutions Ltd (APS) which is a registered agent of BBL and AFL for this purpose. Registered in England no. 04947027. cashplus is a registered trademark of APS. The Post OfficeŽ and Post Office symbol are registered trademarks of Post Office Ltd.
Please note: all deals and discounts are arranged for you by The Gap Year Company Ltd. Broadcastle Bank Ltd, APS Financial Ltd (the card issuers), MasterCardŽ and Advanced Payment Solutions Ltd (the card servicer) are not responsible for any of these deals and discounts.