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FAQsUsing a Gap Year cashplus prepaid MasterCard® Just about everything you need to know about using your Gap Year cashplus card, from topping up to online shopping, is given below. Click here to hire a car using your Gap Year cashplus card >> How do I top-up my account? There are five easy ways to top-up your account. Your bank can do it at regular intervals using a standing order. Your employer can pay your wages directly into your Gap Year cashplus account. Alternatively you can go to any Post Office® branch in the UK, an e-pay outlet or at cashplus retail outlets. You can top-up your account between £10 and £5000 per day. Top-ups at the UK Post Office® are limited to £999 per transaction. Top-ups at e-pay outlets are limited to £150, in £10 multiples. The e-pay outlet will charge you £2 for each top-up. Click here for more information about topping up your account >> If I don't want to receive text updates after topping up my account at the Post Office® what should I do? Please contact our Customer Services team on 0871 277 5599* and give them your mobile phone number and Gap Year cashplus card numbers. They will ensure you do not receive the updates when you top-up your account in the future. Can I get cash from an ATM? Yes. You can get cash from any cash machine that displays the MasterCard acceptance mark, up to the amount that's on your card or up to a limit of £500 per day. Please see below for more information about the cash limit you can withdraw from your account. There is a withdrawal fee of £1.50 per UK transaction (selected ATM owners may charge additional fees). Can I use my Gap Year cashplus card to get cash from a bank? Yes. If there are sufficient funds in your account, you can use your Gap Year cashplus card to get cash over the counter at a bank, subject to a fee of £3 per transaction. Most high street banks will perform this service for you. A daily withdrawal limit applies - please see below. Is there a limit to how much cash I can withdraw from my account each day? Yes. The maximum combined amount you may withdraw per day at an ATM and at bank counters is £500. This limit includes the purchase of Travellers Cheques, foreign currency and similar items. If you reach this daily limit you can still purchase goods and services from retailers provided you have sufficient funds in your account. Is there a limit to how much I can top-up per day? Yes. The limit is £5,000 per day. Can I use my card for everyday purchases? Yes. Your Gap Year cashplus card can be used in the same way as a debit or credit card. There are 25 million MasterCard locations globally ready to accept your Gap Year cashplus card provided you have sufficient funds in your account. You can use your card online, by phone and in store, for everyday purchases whether groceries, petrol, paying bills, booking travel and even topping up your mobile phone. Can I use my Gap Year cashplus card for online shopping? Yes. You can use your Gap Year cashplus card to purchase goods and services online. Your Gap Year cashplus card is the UK's most accepted prepaid card for online purchases. Are there any MasterCard retail outlets where I won't be able to use my card? You may not be able to use your Gap Year cashplus card if a retail outlet is unable obtain authorisation for the spend you wish to make. Gap Year cashplus cards may also not be accepted for the hire of a car. This may be due to the extended time period that can occur when a transaction is authorised and when funds are deducted from your account. Alternatively, the difference that can occur between the amount authorised and the amount subsequently claimed. Want to hire a car? If you want to hire a car in the UK or abroad, we will need to switch this service on. Just call our customer services team and we will complete a car hire account review for you. What address should I give when I purchase goods online or by mail order/phone? You need to use the registered address of the primary cardholder. This is also true if an additional cardholder makes a purchase. Remember you can always update your details by visiting the member's area. Can I use my Gap Year cashplus card abroad? Yes. Your Gap Year cashplus card is welcome wherever the MasterCard acceptance mark is displayed, at more than 25 million locations globally. You can also use your card to get cash at MasterCard cash machines all over the world. There is a £1.50 withdrawal fee per transaction and selected ATM owners may charge additional fees. See Terms and Conditions for full details. Click here to find a MasterCard ATM abroad >> * Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions. |
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The Gap Year prepaid MasterCard is issued by Broadcastle Bank Ltd (BBL) or APS Financial Ltd (AFL) pursuant to license by MasterCard International Incorporated. BBL and AFL are authorised and regulated by the Financial Services Authority. (www.fsa.gov.uk/register). Registered in England no. 0542018 and 06029941 respectively.
Your card will be serviced by Advanced Payment Solutions Ltd (APS) which is a registered agent of BBL and AFL for this purpose. Registered in England no. 04947027. cashplus is a registered trademark of APS. The Post Office® and Post Office symbol are registered trademarks of Post Office Ltd.
Please note: all deals and discounts are arranged for you by The Gap Year Company Ltd. Broadcastle Bank Ltd, APS Financial Ltd (the card issuers), MasterCard® and Advanced Payment Solutions Ltd (the card servicer) are not responsible for any of these deals and discounts.