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FAQsContacting Us Please visit the Members’ Area to:
If you require more information you can contact us... By Phone: Web Support: 0905 688 0099 Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 90p per minute or part thereof, including VAT, from BT landlines. Calls from other networks or from outside the UK may cost more. Call Web Support to:
Please note, all of this information is available on this website for FREE. Customer Services: 0871 277 5599 Mon to Fri 8am to 6pm, Sat 10am to 4pm. Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may cost more. Call Customer Services to:
By Text: To have your latest card information sent to your mobile phone just text any of the requests below to 07797 800 601. Each text costs your usual network tariff plus 25p which will be charged to your mobile phone. Please note that if you have more than one card account with the same mobile phone number, your will have to contact Customer Services team. BALANCE - to get your balance details LASTTRANS - to get up to your latest 5 transactions STATUS - to check up on the status of your application By Post: Customer Services: PO Box 466, Salford, M50 2XU For any Media Enquiries: Please see our corporate website www.apsgroup.com General Contact Advice: What are your Customer Services opening times? Customer Services are open Monday to Friday, 8.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week. I'm having problems contacting Customer Services from abroad. If you are experiencing difficulties contacting us using the number displayed on the back of your card please contact us using our international number +44 207 153 8940 (calls will be charged at the international rate set by that country). What if due to disability or handicap I have difficulty in contacting you? If, due to disability or handicap, you have difficulty in communicating with us or using our services then in the first instance please email us at accessibility@membersaccounts.com or telephone us on 0871 277 5599* to explain the problem you have and we will do our best to assist you. How do I make a complaint? If you are unhappy with the way your account is being run you should contact Customer Services so that we can investigate your concern as soon as possible. A copy of our complaints procedure is available on request. Alternatively you can contact us in writing by sending your letter to: Complaints Department PO Box 466 Salford M50 2XU If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 Email: complaint.info@financial-ombudsman.org.uk *Telephone calls may be recorded. Calls to 0871 numbers will be charged at 10p per minute from BT landlines. Other operator's charges may apply. |
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The Gap Year prepaid MasterCard is issued by APS Financial Ltd ("AFL") pursuant to license by MasterCard International Incorporated. AFL are authorised and regulated by the Financial Services Authority. (www.fsa.gov.uk/register). Registered in England no. 06029941.
Your card will be serviced by Advanced Payment Solutions Ltd ("APS") which is a registered agent of AFL for this purpose. Registered in England no. 04947027. AFL & APS registered address is 6th Floor, One London Wall, London, EC2Y 5EB. cashplus is a registered trademark of APS. MasterCard is a registered trademark of MasterCard International Incorporated. The Post Office® and Post Office symbol are registered trademarks of Post Office Ltd.
Please note: all deals and discounts are arranged for you by The Gap Year Company Ltd. APS Financial Ltd (the card issuer), MasterCard® and Advanced Payment Solutions Ltd (the card servicer) are not responsible for any of these deals and discounts.