FAQs

	Card Features FAQs
	Using your card FAQs
	Keeping your card safe FAQs
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	Getting your card FAQs
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	Where in the world can I find a MasterCard ATM?
	Application Tracker

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Contacting us about your Gap Year cashplus prepaid MasterCard®

This website should tell you all you need to know to help you make the most of your Gap Year cashplus card. You should find answers to all your questions here however, if you haven't yet found the information you need try the following options:

For more information about Gap Year cashplus prepaid MasterCard:

Visit our frequently asked questions pages and other areas of this website.

Visit the Member's Area to:

• Activate your card
• Check your account balance
• Check your last transactions and payment information
• Change your security code
• Edit your personal details
• Change your account password
• Add an additional card to your account for a family member or friend, and give them access to the Member's Area if you wish.
• Visit the member's area >>
  

Contact us by Phone

Web Enquiries: 0905 688 0088

Call web enquiries to receive assistance in navigating our website, or to obtain more information about the Gap Year cashplus card.

Please note before calling - all of this information is available from the website or the Member's Area, if you are a current customer, for free.

Web enquires are available Monday to Friday 8am to 6pm, Saturday 10am to 4pm. Calls will be charged at 90p per minute or part thereof, including VAT, from BT landlines. Calls from other networks or from outside the UK may cost more.

Customer Services: 0871 277 5599

You can use our automated service to:

• Report your card as Lost or Stolen
• Activate your card
• Check your account balance
• Check your last transactions and payment information
• Check when a payment has been made into your account
• Hear more information about our services, including:
     - Getting and using your card
     - Topping up and different payment plans
     - How to use your card for getting money to friends and family
  
• Change your pricing plan
• Get further help with specific account queries by speaking to one of the Gap Year cashplus Customer Services team

Call us Monday to Friday 8am to 6pm, Saturday 10am to 4pm. Calls will be charged at 10p per minute from BT landlines. Calls from other networks or from outside the UK may cost more. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.

By Text

To have your latest card information sent to your mobile phone just text the following requests to 07797 800 601. Each text costs your usual network tariff plus 25p which will be charged to your mobile phone.

BALANCE - to get your balance details.
LASTTRANS - to get up to your latest 5 transactions.
STATUS - to check up on the status of your application.

Please note that if you have more than one card account with the same mobile phone number, you will have to contact our Customer Services team.

By Post

Write to: Customer Services, PO Box 466, Salford, M50 2XU

Other contacts:

What if due to disability I have difficulty in contacting you?

If, due to disability you have difficulty in communicating with us or using our services then in the first instance please email us at accessibility@mycashplus.co.uk or telephone us on 0871 277 5599* to explain the problem you have and we will do our best to assist you.

As a Commercial Contact

Contact us about joining the discount network

If your company is interested in joining the discount network for the Gap Year cashplus prepaid MasterCard then contact Vicky Lee on 0845 344 7666 or email vlee@gapyear.com to discuss further.

General contact advice:

Who do I contact if my personal details change?

Please visit our Member's Area to update your account records. Alternatively, please contact Customer Services on 0871 277 5599* and they will amend your account records.

What are your Customer Services opening times?

Customer Services are open Monday to Friday, 8.00am to 6.00pm and Saturday 10.00am to 4.00pm. Lost and Stolen calls will be taken 24 hours a day, 7 days a week.

I'm not happy with the service. How do I make a complaint?

If you are unhappy with the way your account is being run, or you believe that a transaction has been incorrectly posted to your account, you should contact Customer Services on 0871 277 5599* so that we can investigate the circumstances as soon as possible. You can also contact us by writing to Customer Services at PO Box 466, Salford, M50 2XU.

If we are unable to resolve any complaint through our internal complaints procedure, you may contact the Financial Ombudsman at: South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800. Email: enquiries@financial-ombudsman.org.uk

*Telephone calls may be recorded. Calls will be charged at 10p per minute from BT landlines. Other operator's charges may apply. See Terms and Conditions.