FAQs

	Getting your card FAQs
	Card Features FAQs
	Using your card FAQs
	Account Management FAQs
	Topping up your account FAQs
	Keeping your card safe FAQs
	Contacting us FAQs
	Where in the world can I find a MasterCard ATM?
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Topping up your Gap Year cashplus account

How do I top-up my account?

There are four easy ways to top-up your account. Your bank can do it at regular intervals using a standing order. Your employer can pay your wages directly into your Gap Year cashplus account. Alternatively you can go to any Post Office® branch in the UK or there are over 700 retail outlets and 5000 e-pay outlet. You can top-up your account with any amount between £10 and £5,000. Top-ups at the UK Post Office® are limited to £500 per transaction. For more information about topping up your account, please click here

Is there a limit to how much I can top-up per day?

Yes, the maximum amount you may top-up per day is £5,000 providing this will not exceed your £5,000 maximum balance limit.

How long will my top-up take to show on my account?

Funds topped up to your account at Retail Outlets, e-pay Outlets and by E-voucher will usually be available in minutes, funds topped up at the Post Office will usually be available the next business day but may take two or more business days.

Top-up method	Top-up Fee	Time Period	Additional Notes
Retail Outlet	Free	Typically 15 mins	There are over 700 retail outlets. Click here to locate your closest retail outlet.
E-pay	£2	Typically 30 mins	There are over 5000 e-pay outlets. Click here to locate your closest e-pay outlet.
Post Office	Free	1-2 Business Days (Unless paid on Friday or Saturday where it will usually take until the following Tuesday)	Top-up your card at any UK Post Office
Standing Order	Free	3-5 Business Days	Please ensure your 16-digit card number is provided as a reference.
Wage Payment	Free	3-5 Business Days	Please ensure your 16-digit card number is provided as a reference.
Bank Transfer (by phone, internet or in bank)	Free	3-5 Business Days	Please ensure your 16-digit card number is provided as a reference.

Can I get my wages paid directly into my Gap Year cashplus account?
Yes. Click here to print out our wages payment form. Simply complete this and hand it to your employer to process.

Can I set up a standing order?

Yes. Click here to print out our standing order form. Simply complete this form and take it to your bank.

What should I do if I have any questions about wages or standing order payments reaching my account?

If you have any questions about when your wages or standing order payment will reach your account, please contact your employer or bank first to check when the payment was initiated. Once you have obtained this information you should then contact Customer Services if you still have any unanswered questions.