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	Application Tracker

Getting your Gap Year cashplus prepaid MasterCard®

How can I apply for a Gap Year cashplus prepaid MasterCard?

You may apply for a Gap Year cashplus prepaid MasterCard online. To apply online simply click here to sign up now.

Do I need to upgrade?

You will be required to upgrade if we were unable to fully verify the details you provided us in your application. Only when you have upgraded can we send you your Gap Year cashplus card.

How can I know whether I need to upgrade my account?

If you received a leaflet with your barcode letter entitled "3 easy steps to get your Gap Year cashplus prepaid MasterCard you will be required to upgrade. Please follow the guidance in this leaflet.

How do I upgrade my account?

We just need you to send us some additional information which will verify who you are and where you live. To find out exactly what you need to send (whether we require both proof of identification and proof of address or just one) please refer to the leaflet which came with your barcode letter. Please see all the accepted forms of documentation below.

Accepted forms of documentation

Proof of identification: Send just ONE of the following:

Certified copy of passport
Certified copy of Full or Provisional UK Drivers Licence (both Card and Paper parts)
Certified copy of EU Drivers License
Certified copy of EEA Member State ID Card
Benefits Agency correspondence (i.e. pension book, disability benefit, income support, tax credits, job seekers allowance)
Inland Revenue correspondence (i.e. confirmation of tax code, NI number)

Please note, both Benefits Agency and Inland Revenue correspondence must show your name and address and must be an original document not photocopied.

Proof of address: And/or send ONE of the following:

Utility bill or statement (i.e. gas, electricity, water or phone -
we do no accept mobile phone bills.)
Council Rent Card or Mortgage statement
Tenancy Agreement from Council or Housing Association
Home Insurance Certificate
Bank or building society statement or letter
Credit Card/Store Card statement
Council Tax Bill

(We require an ORIGINAL document, not photocopied)

Please note all bills and statements must have been sent to you in the post and must show your name, address and, if applicable account number. We cannot accept print-outs from the internet.

What is a certified copy?

This is a photocopy of your document with the words ‘confirmed a true copy of the original’ added, which has then been signed, stamped and addressed, with a contact telephone number of a qualified person.

Who can certify my document?

Post Offices, Banks or Building Societies, a Teacher, a Police Officer, an Accountant or a Solicitor are all qualified to certify your document. Please note we cannot guarantee that all of the above will certify your document, so we recommend that you contact the relevant branch/person you wish to use prior to going there to avoid disappointment. If you have any difficulties getting your document certified, please feel free to contact us and we will be happy to help.

Where do I send my document(s)?

Send your document(s) to FREEPOST CASHPLUS (this is the full address) and quote your Application Reference Number. Please note that unless a 'certified copy' is specified we need ORIGINAL forms of verification, either dated within the last three months or still current if an annual item.

What if I do not want to upgrade?

You are not under any obligation to upgrade your account, however if you do not we will be unable to send you your Gap Year cashplus card.

When will my Gap Year cashplus prepaid MasterCard arrive after applying online?

You will normally receive your personalised Gap Year cashplus card within 7 to 10 days after we receive payment for your card. We will send you a letter containing a bar code, once you have received this you will need to take this to any Post Office® branch in the UK where you can pay your fees by cash. Once you have paid your fees, and your account is fully upgraded, you should get your card within 7 to 10 days.

What is a bar code letter?

Following your application, we will send you a letter containing a unique bar code. We use this bar code to identify your application so that you can pay for your card. Once this initial payment has been received, you are on your way to getting your Gap Year cashplus prepaid MasterCard.

What do I have to do once I receive my bar code letter?

Once you have received your bar code letter, you simply have to take it to your nearest UK Post Office® branch and pay your fees by cash.

How do I get a replacement bar code letter?

Simply click here and enter the application reference number you received in your confirmation email, and then follow the onscreen instructions. If you are unable to find your application reference number please contact our Customer Services team who will send you a new bar code letter and provide you with a reminder of your application reference number.

How do I get additional Gap Year cashplus prepaid MasterCard’s for my family or friends?

It's easy. You can request additional cards on your existing account for use by additional cardholders aged 13 and over for just Ł9.95 per additional card. Just log onto the Member's Area and apply, call our Customer Services team on 0871 277 5599* or write to us at PO Box 466, Salford, M50 2XU. See Terms and Conditions for full details.

*Calls made to 0871 numbers are charged at 10pence per minute from a BT landline. Calls from other networks may vary